To Our NVH Family:

You may remember that we reached out to you in early March with an update on our expectations around curbside care and in-office visits, explaining that as a veterinary hospital, we must comply with state regulations. We’ve recently received an influx of questions around when we can welcome clients in person again, so here is an update.

We are bound by the recently updated guidelines established by the Oregon Department of Public Health, OSHA, and the Oregon Department of Food and Agriculture. They have specific rules established for veterinary practices on allowing curbside services only. Until they publish new guidelines for veterinary practices, we will remain curbside. Here is a link to view their current guidelines.

We are anxious to begin inviting pet parents into to the hospital once these guidelines have changed. Our goal will be to welcome as many pet parents back into the hospital as we can, safely — while also following whatever the new guidelines will allow. Since this is something that is currently not permitted and is outside our control, we deeply appreciate your patience. We will let you know when we can start allowing pet parents inside our practice again.

Again, we thank you for your continued support, kindness and patience!